Manufacturers
Shipping & Returns

Minimum orders & delivery

All orders placed with a value greater than £30 are delivered Free anywhere in the UK!


We offer free delivery on all orders over £30 anywhere in the UK.  Orders anywhere else in the world will incur a small charge of £10.00 if the value is below £60.  All orders anywhere in the world over £60. will be free of delivery charges.   All prices include VAT.

 

Service Level

Cost  Free for Orders Over
Parcelforce Express service  £2.99  FREE over £30.00
Royal Mail Overseas Airmail  £10.00  FREE over 60.00


 
All deliveries are sent in plain packaging so that you can keep your purchases discreet.  They will need to be signed for but should you be out, a card will be left explaining where you can collect your order. 
 
We will notify you once we have dispatched your order.  Most orders should be delivered within 3 days.  On the rare occasion that an item is out of stock  it could take up to 14 to 28 days for delivery.  We will keep you informed at all times so that you can relax & are available to help you at any stage. We are available on 0800 1357315 should you wish to discuss anything with us at any stage be it before you order or after.  Should we be busy at the time you can leave a message & we will discreatly get back to you within the hour. 


Gift wrap Service
We offer a gift-wrapping service to enhance our products.  We will wrap them in a beautiful gift box.  Your personal message can be included on the gift tag.  This service will cost an extra £ 4.95 per box.


Returns Policy
Should the item you ordered not be what you’re looking for then we will be happy for you to return it for a full refund or exchange.  You must follow some simple rules so that you do not invalidate this. 
 
You will need to make sure all labels are still attached. We cannot accept items back if they have been removed. 
 
Do try items on but please leave your underwear on!
 
Should we receive items back that have been soiled or worn then we will return them back to you at your expense. 
 
All sex toys & novelty items can only be refunded or exchanged if the product is unused & returned in its original undamaged packaging.  Should a product be faulty we will happily replace the item. 
 
All returns must be made within 14 days of receiving your order. Once we have received and checked the items we will offer you an exchange or a refund to your credit card within 14 days, excluding all shipping fees.
 
If you are returning an unwanted item please make sure you wrap the item securely. You will need to enclose a note informing us of your details, order number and reason for return. Please also state whether you would like an exchange or refund.
 
We recommend that you ask for a receipt from the post office for proof of posting, in case your package should go missing in transit.
 
Returns Address
Love It In The Buff
Suite 211, 5 Charter House
Lord Montgomery Way
Portsmouth
PO1 2SN
 
Phone: 0800 135 7315 

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